سياسة الاستبدال والإسترجاع

Return and exchange policy at Mate & Vibe We believe that the experience of Mate is not just a drink, but a beautiful ritual of comfort, sharing, and refined taste ☕ that is why we care about every small detail in your journey with us — from carefully selecting products, to packaging and shipping, up to the moment you receive them with satisfaction and reassurance. Every product we offer is packed in a clean and guaranteed environment, using methods that ensure the preservation of its quality, taste, and distinctive aroma. And because most of our products are edible or used directly with beverages, we are committed to the highest standards of safety and cleanliness, out of respect for your trust and in consideration of your health. Based on that, returns or exchanges cannot be accepted after receiving the order, because we cannot resell any product received or opened, to protect your safety first. But we definitely stand with you if any error or problem occurs outside your control — such as the product arriving with a manufacturing defect, breakage, or damage during shipping. In this case, please contact us within 24 hours of receiving the order with a photo showing the issue, and our team will resolve it quickly and carefully. We do not see you just as customers, but as part of the Mate & Vibe family — and we consider every opinion or note from you as an opportunity for development and improvement. Your trust is our foundation, your satisfaction is our goal, and we always strive to provide a refined and distinguished experience worthy of Mate lovers everywhere. Thank you for choosing Mate & Vibe, because Mate moments are always better and warmer when they are with us.